Warranty
All Secure Comfort Heated products come with a limited 5-year warranty. For warranty claims, you can contact us via email or phone. Please see below for contact information and details on what to include and be prepared for when contacting us.
Customer service
Please make sure to register your product at jlablankets.com before contacting us. Additionally, please follow the troubleshooting steps in the Warranty Manual before reaching out to us. This will help expedite the claims process. Please note that we will ask about the troubleshooting steps as the first thing when you contact us.
Email: jlacs@jlahome.com
Include:
- Name;
- Phone Number;
- Physical Mailing Address;
- Product Name;
- Size;
- Color;
- Date of Purchase;
- Attach Proof of Purchase;
- Attach a picture of the back of the controller;
- Attach a picture of the sewn in label on the actual product.
Toll Free Phone: 866-456-8852
Information to have on hand:
- Name;
- Phone Number;
- Physical Mailing Address;
- Product Name;
- Size; Color;
- Date of Purchase;
- Proof of Purchase;
- Controller;
- Product.